Conflict Resolution in the Workplace
Who is this course for?
This course is aimed at supervisors and managers that want to develop effective conflict resolution methods. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to conflict management.
This course can be sold to individuals who are doing the training for themselves or it can be pitched to businesses who might want to put all of their first line management team through the training, so they are all work in the same way and have the same skill set.
What does this course cover?
How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?
Course Modules
The Causes and Symptoms of Conflict
at Work
Resolving Conflict
The Five Conflict Modes
Using the Modes Assertiveness
Making Positive
Outcomes
Course Benefits
Left unmanaged workplace conflict can be damaging to relationships, team morale and ultimately the company's bottom line. Having a knowledge of effective conflict resolution techniques and strategies and taking a proactive approach to resolving issues will lead to a better work environment and more effective teams.
CPD approval means that this course can be used by those that need to prove they are continually developing themselves.
Online training is flexible, efficient and cost-effective, so candidates can progress through the modules at their own pace, in their own time, making it easy to fit the training around their work and personal life.
Course Progression
Beyond this topic we offer a range of other business skills courses that could all be useful in developing and improving as a manager.
The ones that directly compliment this course include Developing Teamwork and Introduction to Emotional Intelligence.
Recommended System Requirements
• Browser: Up to date web browser
• Video: Up to date video drivers
• Memory: 1Gb+ RAM
• Download Speed: Broadband (3Mb+)