Who is this course for?
This course is suitable for anyone working in an organisation that handles large amounts of money. It can also be used as an introduction to the subject for those working or planning to work in a regulated sector.
What does this course cover?
This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital.
It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
Internal Controls and Monitoring
Training staff in this area can be used as part of a company’s proof that they are actively working to identify and discourage money-laundering.
Online training is flexible, efficient and cost effective meaning the candidate can progress through the modules at their own pace and in their own time, so they can fit the training in around their work and personal life.
For candidates that want to add more qualifications to their CV our Leadership Skills and Developing Teamwork courses are ILM approved and can provide them with a recognised qualification.
For candidates new to management roles Managing Meetings would be a great next step although working through any of our range of Business Skills courses would be valuable.
For anyone working in the financial industry our Anti-Bribery and Corruption course would be a good further step as it explores in detail another financial crime and will show you some of the ways management and employees can reduce the risk of bribery and corruption in their organisations.
Recommended System Requirements
• Browser: Up to date web browser
• Video: Up to date video drivers
• Memory: 1Gb+ RAM
• Download Speed: Broadband (3Mb+)